A Warm Welcome

Denise Woodin
Rye Y Director of Community Impact & Social Responsibility

Recently, Groupon voucher in hand, I tried out a different salon for a much-needed haircut.  After a minute, someone came to the front desk, took my name, and led me to the back.  Although she offered me a cup of coffee (much appreciated), she didn’t offer her name or engage in any further conversation.  It wasn’t that she was unfriendly; it was just that something warm, something welcoming, was missing.  It was as if her mind was elsewhere, perhaps dwelling on a fight with her boyfriend, or family problems. It happens.

Now, I don’t expect a brass band announcing my arrival just to get a haircut.  But it did make me think about how all our staff, especially the Member Services group at the front desk, greets every member and visitor who walk through the Y’s doors.  Their voices are enthusiastic and warm. Their interest in people is genuine.  At the very least, they smile and say hello.  Often, they’ll greet members by name and ask about their families or recent life events.

Bill and Lauren

The Rye Y attracts staff who want everyone—from babies to senior citizens, the health seekers and the athletes, and everyone in between—to know that they are welcome here.  It makes a difference to our members, who feel embraced by a community.  And, as a staff member, it makes a difference to me, to be part of a place that values human relationships above all.

So come on in, say hello to Barb or Bill or Paul or Cindy or Teresa or any of our other front desk staff.  Just don’t ask them for a wash and a trim!