Rye Y Director of Community Impact & Social Responsibility
Recently, Groupon voucher in hand, I tried out a different salon for a much-needed haircut. After a minute, someone came to the front desk, took my name, and led me to the back. Although she offered me a cup of coffee (much appreciated), she didn’t offer her name or engage in any further conversation. It wasn’t that she was unfriendly; it was just that something warm, something welcoming, was missing. It was as if her mind was elsewhere, perhaps dwelling on a fight with her boyfriend, or family problems. It happens.
Now, I don’t expect a brass band announcing my arrival just to get a haircut. But it did make me think about how all our staff, especially the Member Services group at the front desk, greets every member and visitor who walk through the Y’s doors. Their voices are enthusiastic and warm. Their interest in people is genuine. At the very least, they smile and say hello. Often, they’ll greet members by name and ask about their families or recent life events.
Bill and Lauren |
The Rye Y attracts staff who want everyone—from babies to
senior citizens, the health seekers and the athletes, and everyone in
between—to know that they are welcome here.
It makes a difference to our members, who feel embraced by a community. And, as a staff member, it makes a difference
to me, to be part of a place that values human relationships above all.
So come on in, say hello to Barb or Bill or Paul or Cindy
or Teresa or any of our other front desk staff. Just
don’t ask them for a wash and a trim!